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TERMS OF CONSENT

By checking this box and submitting this information form, you give Academy of Learning Career College express consent to contact you at the phone number(s) provided for the purposes of servicing this inquiry, contacting you in the future, and removal of this number(s) from Academy of Learning Career College Do Not Call list.

You also agree to receive text message and/or email correspondence and/or post correspondence related directly to this education inquiry. Standard message and data rates apply. Your contact details are never sold, leased or shared beyond the scope of this direct inquiry. We comply strictly with CAN-SPAM and COPPA to guard your privacy and protection. You may opt-out at any time in the future. We are here only to serve you in your search for quality education.

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Programs
AOL LOGO
  • Accounting

    • Accounting And Payroll Administrator
    • Business & Office Accounting Clerk
    • Computerized Accounting
    • Payroll And Accounting
  • Business

    • Administrative Assistant
    • Business Administration
    • Business Office Administration
    • Business Office Skills
    • Conference and Event Planner
    • Customer Service & Information Clerk
    • Marketing Coordinator
    • Office Administration
    • Project Administration
  • Health Care

    • Community Service Worker
    • Dental Administrative Assistant Certificate
    • Dental Administrative Assistant
    • Early Childhood Assistant
    • Home Inspection
    • Medical Office Assistant
    • Medical Office Assistant & Health Unit Coordinator
    • Medical Receptionist
    • Medical Secretary
    • Personal Support Worker
  • IT

    • A+ Certification Preparation
    • Cisco and Red Hat Engineering
    • Computer Service Technician
    • Data Science and Artificial Intelligence
    • Database Administration and Big Data Predictive Analytics
    • Graphic Designer
    • IT Security Specialist
    • IT Support with Software Quality Assurance
    • Microcomputer Business Applications
    • Network Administrator
    • PC Support Specialist
    • Software and Web Developer
    • Web Designer
    • Web Developer
AOL LOGO
  • Accounting

    • Accounting And Payroll Administrator
    • Business & Office Accounting Clerk
    • Computerized Accounting
    • Payroll And Accounting
  • Business

    • Administrative Assistant
    • Business Administration
    • Business Office Administration
    • Business Office Skills
    • Conference and Event Planner
    • Customer Service & Information Clerk
    • Marketing Coordinator
    • Office Administration
    • Project Administration
  • Health Care

    • Community Service Worker
    • Dental Administrative Assistant Certificate
    • Dental Administrative Assistant
    • Early Childhood Assistant
    • Home Inspection
    • Medical Office Assistant
    • Medical Office Assistant & Health Unit Coordinator
    • Medical Receptionist
    • Medical Secretary
    • Personal Support Worker
  • IT

    • A+ Certification Preparation
    • Cisco and Red Hat Engineering
    • Computer Service Technician
    • Data Science and Artificial Intelligence
    • Database Administration and Big Data Predictive Analytics
    • Graphic Designer
    • IT Security Specialist
    • IT Support with Software Quality Assurance
    • Microcomputer Business Applications
    • Network Administrator
    • PC Support Specialist
    • Software and Web Developer
    • Web Designer
    • Web Developer

IT Support with Software Quality Assurance

Diploma Program

IT Support with Software Quality Assurance

The IT Support with Software QA diploma program will equip students with the practical skills required for a real-time work environment. Students will learn to support end user and team members per ITIL standards in organizations utilizing a range of applications, including Oracle, SAP, and Salesforce, in addition to regular local-area networks (LANs), PC hardware, and operating systems (Oss).

Students will learn to identify, troubleshoot, and resolve issues encountered by end users in performing their duties, including local-area (LAN) and wide-area networks (WAN) issues, and access/support to office applications and desktop OSs. Students will learn tools and techniques to aid organizations and decision-makers in the technical design, implementation, and support of all network and application solutions, including initial server access throughout the entire lifecycle per ITIL standards. Students will also gain the knowledge and skills needed to manage support-related aspects of IT infrastructure in various organizational settings

Program duration: 43 weeks
Class Schedule: Mon - Fri

Do you have the right personality for College?

Take The assessment!
X

Get More Info Now!!!

Fill out form to get all your answers by email

  • Can I get financial aid?
  • Can I book a campus tour?
  • Will I get accepted?
  • When does it start?
Are you an international student?
Do you have a study permit in Canada?
Do you have a refugee status in Canada?

Please send me more information right away using my information above! I may opt-out of electronic communication at anytime. read terms.

×

TERMS OF CONSENT

By checking this box and submitting this information form, you give Academy of Learning Career College express consent to contact you at the phone number(s) provided for the purposes of servicing this inquiry, contacting you in the future, and removal of this number(s) from Academy of Learning Career College Do Not Call list.

You also agree to receive text message and/or email correspondence and/or post correspondence related directly to this education inquiry. Standard message and data rates apply. Your contact details are never sold, leased or shared beyond the scope of this direct inquiry. We comply strictly with CAN-SPAM and COPPA to guard your privacy and protection. You may opt-out at any time in the future. We are here only to serve you in your search for quality education.

FIND A BETTER JOB

Choosing Academy of Learning Career College is all about the end result – a better job and more money! Our graduates find jobs in their field and build careers that pay more and mean more. Ask us about our job placement rates for your program.

Build your own schedule

For many of our students, earning a college education is a second job. That’s why we developed our self-directed Integrated Learning System (ILS) – so you can learn at your own pace and complete your courses anywhere, anytime.

Excel with the Support You Need

Going to college as an adult can be intimidating. Your Learning Coach and Student Support team are always available to provide you with personalized guidance and assistance to help you succeed. You can do this!

Program Notes

Program fees include student manuals and all other course materials. Financial assistance may be available to those who qualify.
Graduation requirements: In order to obtain a diploma, students must obtain an overall average of 75% or better, with no final course mark below 60%.

Career Opportunities

Careers in the world of information technology and software quality assurance are increasingly growing. They include, but are not limited to:

  • Computer network/network support technician
  • User support technician
  • Hardware installation/support technician/analyst
  • Help desk technician/analyst
  • Systems and technical support analyst
  • Software or technical sales representative/specialist
  • Information systems analyst/consultant
  • Software QA analyst
  • Software tester

These and similar career paths can be realized through the employment with businesses and organizations in a variety of industries, not limited to just the IT industry

Duties & Responsibilities

In this area, duties and responsibilities may include, but are not limited to the following:

  • Provide phone, e-mail, and hands-on technical support
  • Provide hardware and software support for desktop, network, and peripherals
  • Administer Microsoft, Mac OS, and Linux-based systems
  • Assist Systems Administrator in managing IT department resources and supporting active directory, mail, remote desktop, VNC, and VMware
  • Meet with managers and clients to discuss system requirements, specifications, costs, and timelines
  • Inspect and provide design support during the manufacturing, installation, and implementation of computer and LAN/WAN hardware
  • Review and contribute to test plans, as well as analyze, review, and assess requirements and design specifications
  • Monitor testing and testing environments, often using tools for this task and gathering performance metrics
  • Identify failure patterns, research bug fixes, and implement solutions
  • Install, configure, test, and maintain clients and thin clients, LAN/WAN equipment, and related services
  • Set up front-end (client-side) tools to access servers in Windows, Linux, UNIX, SAP, and Salesforce
  • Set up desktops for users, administrators, and managers, deploying all required software remotely
  • Utilize tools such as Windows terminal service, SAP GUI, SSH
  • Moving transports from development to quality and then to production systems per team requests

Admissions Requirements

  • Grade 12 or equivalent or Mature Student status.
  • Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions.
  • An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.
  • Students must attend the required hours and times per week per the course schedule.

Required Skills and Personal Attributes

  • Strong desire to pursue a career in information technology
  • Previous background, experience, and/or knowledge in computing, MS Office, and Windows desktops
  • Regular user of computers in professional settings
  • Excellent analytical and technical problem solving skills
  • Excellent English communication skills (written and oral)
  • Collaborative team player with a positive, self-motivated, can-do attitude
  • Self-motivated
  • Detail-oriented
  • Ability to effectively manage time and stress due to competing priorities

Competencies Upon Completion Core Courses

  • Understanding of how IT departments in large enterprises with multiple OS environments and ERP software work
  • Desktop and server hardware architectures
  • OSI model importance and application of knowledge of systematic network troubleshooting
  • Access control and security methods used in LANs/WANs
  • Best practices and a systematic ITIL-compliant approach to a functioning computer network
  • Support for users working in various virtual environments
  • Resolve and direct issues with user authentication to SAP, Salesforce, Windows, Linux, UNIX, Citrix, VMWare, Cisco
  • Support users using thin clients
  • Set up VPN connections
  • Prepare software test plans and cases
  • Prepare proposals for application quality improvement
  • Support operations of information systems and electronic data processing departments and companies
  • Co-ordinate with design teams in the development and integration of information and communication system architecture, hardware, and software
  • Maintain and support LAN/WAN equipment and services
  • Set up and support common workstation applications
  • Identify, diagnose, and resolve user problems
  • Perform anti-virus protection activities
  • Assist System/Network Administrators and developers in solving issues that arise in IT departments
  • Create and maintain comprehensive documentation for implemented tasks
  • Solid knowledge of quality assurance concepts and strong core experience in various phases/types of testing, including functional, integration, regression, and performance testing
  • Advanced knowledge of test strategy development, test planning, defect reporting, and test case design techniques for initiatives in varying levels of complexity
  • Strong knowledge of testing methodology within SDLC
  • Strong documentation skills as well as written and verbal communication skills
  • Good understand of incident management and change request management

Study online or in-class

No matter where you choose to learn from, we're with you. Our Integrated Learning System (ILS) and virtual classroom technology give you access to the quality education and support you need to train for a career you love.

Qualify for student funding

College is more affordable than you think. We are experts at finding government grant money and navigating student loans, so you don’t have to figure it out on your own.

Graduate faster

Earn your diploma or certificate in as little as 4-12 months and enter the job market faster. Our short and effective programs focus on the practical skills employers look for, so you can finish sooner.

START TODAY

  1. Find Your Program

    Choose from over 30 programs in Accounting, Business, Community Services, Design, Healthcare, Hospitality, Legal, and Technology

  2. Meet with Admissions

    Learn more about our programs, share your goals and interests, explore student funding options and receive a free career consultation.

  3. Apply for College

    We’ll walk you through student financing and the enrolment process to set you up for success.

  4. Launch Your Career

    The job market is competitive and you’ll have to work hard. Starting on day one, we’ll give you the training, resources, and support you need to get hired.

Ready to get started?

What Our Students Say About Us:

I completed my business admin diploma through AOL. Great program that I would recommend to anyone unsure on a specific education path. Staff was always available and helpful through the whole program.

Kelsey Anderson

Red Deer Campus

If you want to complete your dream and achieve your goals then don't hesitate to sign in Academy of Learning. It will be hard but just know that they will help you as much as you want and at the end you will get a great and a proud job!! After you get your diploma then it won't be only your happiness it will be your whole family's happiness!!!

Imran Ali

Calgary Central Campus

What a great Experience with the Academy Of Learning for my online school. I was vey nervous at first, I am 53 starting a new career and did not have much experience with online courses. The staff is so amazing at AOL they helped through all my questions and was always there for me.

Kristine Howe

Edmonton South Campus

Immediately after my practicum, I got hired as an EA in Edmonton Public School. I never would have been successful in this endeavor without the help of the AOLCC family. I would surely recommend AOLCC to friends and people who want to pursue career change or education upgrade.

Evangelyn Olandag

Edmonton Downtown Campus

FINANCIAL AID

The Academy of Learning Career College has qualified admissions representatives who will help you explore a range of financial aid options, including payment plans, loans, Provincial Student Assistance, sponsorships and more. We’ll help you find the option that is right for you and create a customized plan that will make your learning experience as stress-free as possible.

Some options include:

  • Government financial aid programs which may include grants to those who qualify
  • A payment plan that suits your specific needs
  • Lending options from your own or other financial institutions

For a complete overview of potential financing options, please contact us. The more we learn about you, the better we help you choose the plan that works best for you.

Personality Assessment

Find out what your personality is like and discover your traits, worries & concerns about taking the next step to study at school towards a new and rewarding career. This quick and easy assessment will provide you with some insight into what to focus on and what you might need to watch out for to best prepare you for your new career and school goals!

Frequently Asked Questions

Why AOL

We support our students from the moment they submit their application to long after they graduate. We foster a safe environment where curiosity and compassion are encouraged by our experienced and dedicated staff.

How to apply?

It’s easy! To start the application process, simply fill up above form!

Is Academy of Learning an accredited college?

All of our diploma and certificate programs are licensed and regulated through Alberta Advanced Education to ensure our programs meet industry standards.

Do you offer financial aid?

Yes, we offer Grants, Loans and Private Student Loans. Check for more info on our financial-aid page. You can Contact us and one of our financial aid counselors will walk you through your various options.

Campus Location

Brampton East Campus

8740 The Gore Rd, Brampton East, ON – L6P0B1

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